Terms & Conditions

TERMS AND CONDITIONS OF SALE

We have set out below the terms and conditions that apply to information shown in the pages of www.anncracknellpainter.com (the “Website”) and to the ordering of any products from it.  By accessing this Website as well as placing an order you agree to and accept these terms and conditions, subject to their not affecting your statutory rights.

If you have any questions or comments with regard to these terms and conditions please contact us by either email: sales@anncracknellpainter.com or phone 07950 199 494 (Monday-Friday, 09.00 to 17.00 UTC).

1. General

The terms and conditions and all transactions relating to the Website are governed by English law and are subject to the jurisdiction of the English courts.  We do not accept amendments to these terms and conditions.

The terms and conditions cover the Website only.  Any other websites which are linked from this site are governed by their own terms and conditions.  We accept no responsibility or liability for the content or operation of websites that are not under our control.

While we use reasonable endeavours to verify the accuracy of any information we place on the Website we make no warranties, whether express or implied, in relation to its accuracy.

2. Copyright

Ann Cracknell Artist owns the sole copyright of all original artworks, prints and greetings cards displayed on the Website.  Any unauthorised reproduction is in violation of copyright law.  Purchase of a product does not transfer reproduction rights.

3. Description of Products

The description of products on the website is only approximate.  We may correct any error appearing on the Website or withdraw any product from sale without incurring liability.  Price and availability is also subject to change without notice.

4. Payment

All prices quoted are in pounds Sterling.  Payment can be made via PayPal.  Goods will not be shipped until payment has been received in full.

5. Delivery

Ann Cracknell Painter tries to be as ecologically sound as we can be and, therefore, we recycle packaging wherever possible.  We will, however, make sure that your order is packed well and that the items you purchase leave us in a safe, protected condition.

United Kingdom (“UK”)

Standard delivery charge is £3.95 for orders of £40 and less. Delivery is FREE on all orders over £40. You will only pay one delivery charge per order.

We aim to dispatch all orders within 2-3 working days and goods will be shipped using Royal Mail or a reputable courier (tracked).

Outside United Kingdom – if you are from outside the United Kingdom please contact us before buying, stating what products you would like to purchase.  We will then calculate the shipping costs and get back to you as soon as possible.

6. Force Majeure

Ann Cracknell Painter shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

7. Returns

If you need to return a product purchased from Ann Cracknell Painter then you have 28 days to do so.  The returned goods must be in a reasonable state and returned in the original packaging.  Once goods have been received we will issue your refund.

Loss/damage

On the rare occasion that your order is lost or damaged during transit, please contact us immediately so we can resolve the matter promptly.  Please report damage within three days with photographic proof so we can file a claim with the courier. 

If your order is lost or damaged, other than for reasons set out in clause 5 above, it will be replaced with the same product unless it is an original artwork.  In the case of original artwork a refund will be offered. 

Change of mind

You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit to your account if monies have already been taken. 

Following delivery, if you decide you no longer want the product please inform us within seven days of receiving your order.  Return shipping costs will be payable by the customer and proof of posting is required.  Should the parcel go missing during transit and no proof of postage is supplied no refund will be issued. 

Refunds will be made within ten days of receipt of the returned goods.

8. Changes to these Terms and Conditions

Ann Cracknell Painter reserves the right to make changes to the Website’s terms and conditions and policies at any time.